Terms & Conditions

Welcome to HelpMyInbox

Thank you for choosing us. These terms set out the agreement between you and HelpMyInbox when you use our website or request any of our services.

By submitting our contact form or engaging with our team, you confirm that you've read and accepted these terms. If anything here is unclear, please reach out before proceeding — we're happy to explain.

What We Help With

Our support team provides guidance and instruction across a range of everyday digital challenges, including:

• Setting up, configuring, and troubleshooting email accounts
• Helping you understand and improve how you use your inbox
• Walking you through printer setup and basic connectivity issues
• Providing step-by-step guidance to improve the performance and usability of everyday software
• Offering general advice on digital organisation, security habits, and account management

What We Don't Do

To keep things transparent, here is a clear list of services we do not provide under any circumstances:

• On-site or in-person hardware repairs of any kind
• Unauthorised access to accounts, password bypassing, or account hacking
• Installing or recommending specific antivirus or malware removal software
• Any activity that would require us to take unsupervised control of your device
• Legal, financial, or medical advice of any kind

Your Responsibilities

To make sure every session runs smoothly and safely, we ask that you:

• Confirm that you have the legal right to use the account or device for which you are seeking help
• Provide accurate and honest information when describing your issue
• Stay present and engaged during the session so our specialist can guide you effectively
• Obtain any permissions needed from the device or account owner before requesting support on their behalf
• Not use our services for any unlawful or deceptive purpose

Billing & Payments

We are committed to complete transparency around pricing. Here is what you can expect:

• You will always be told the cost of any service before we begin
• Payment is collected only after you have agreed to proceed
• Monthly plans are billed on a recurring basis and can be cancelled at any time by emailing us
• Any additional sessions beyond your plan allowance are priced separately and disclosed upfront

For information on cancellations and refunds, please refer to our Refund Policy or contact us directly at support@helpmyinbox.com.

Conduct & Confidentiality

We take the privacy of your sessions seriously. Our commitments to you:

• Session recordings are never saved unless you explicitly ask us to do so
• Any login credentials you share during a session are used only temporarily and solely for the purpose of assisting you — they are never stored
• Your support conversations are kept strictly confidential and are not shared with third parties
• Our team is trained to handle your information with care and respect

Legal Disclaimer

While our specialists make every effort to resolve your issue, the outcome of any support session may sometimes depend on factors outside our control — such as the policies or limitations of third-party platforms.

HelpMyInbox is an independently operated business. We are not associated with, endorsed by, or officially connected to companies such as Microsoft, Google, Yahoo, Apple, or any other technology brand. All trademarks and brand names mentioned are the property of their respective owners and are used only for reference purposes.

Our services are advisory and instructional in nature. We do not guarantee any specific technical outcome and cannot be held liable for issues arising from software, hardware, or platform changes outside our control.

If you have questions about these terms, contact us at support@helpmyinbox.com — we'll be happy to clarify anything.