Privacy Policy

Your privacy comes first

At HelpMyInbox, protecting your personal information is one of our core responsibilities. We only collect what we genuinely need to help you, we keep it secure, and we never sell or misuse it.

This policy applies to all information shared when you contact us, submit our form, or engage with any of our support services.

What We Collect

We only ask for information that directly helps us get in touch with you and understand your situation:

• Your full name, so we know who we're speaking with
• Your phone number, so a specialist can call you back
• Your email address, for sending confirmations and follow-ups
• A brief description of your email issue, so we're prepared before we call
• Any additional details you voluntarily share during a support session

What We Never Collect

We want to be completely transparent about what we do not gather:

• Payment card details, bank account numbers, or any financial data
• Your passwords, account recovery codes, or login credentials (unless briefly shared during a live session — and even then, never stored)
• Personal information that has no bearing on the support we're providing
• Browsing history, location data, or device identifiers

How We Use Your Information

The information you provide is used solely to support you:

• To contact you and deliver the technical guidance you requested
• To follow up on any open issues with your permission
• To help our team improve the quality and accuracy of our support
• To send you a session confirmation or callback reminder

We do not sell, rent, or share your personal data with third-party advertisers or marketing companies. Ever.

Keeping Your Data Safe

We take reasonable steps to protect any information you share with us:

• All support sessions are conducted through secure, encrypted screen-sharing platforms
• Session recordings are not kept unless you specifically request it
• Access to your data is restricted to the team members actively assisting you

Your Rights

You are always in control of your own data. You have the right to:

• Ask us what personal information we hold about you
• Request that your data be corrected or updated
• Ask us to delete your information at any time
• Withdraw your consent for us to contact you, at any point
• Decline to provide any information that is not strictly necessary for support

To exercise any of these rights, simply email us at support@helpmyinbox.com and we'll respond promptly.

Legal Compliance

Where applicable, our practices align with recognised privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

If you have questions about how these laws apply to your situation, or if you'd like to make a formal data request, please reach out to us directly.